Privacy Policy

1. Introduction

Welcome to 512 CyberX Limited ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.512cyberx.com), use our mobile applications, or play our games (collectively, the "Services").

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. This policy complies with the requirements of the Personal Data (Privacy) Ordinance (PDPO) of the Hong Kong Special Administrative Region.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you. The types of data we collect include:

• Personal Identification Data: Name, email address, and contact information you voluntarily provide when using our contact forms or registering an account.
• Device & Technical Data: When you use our mobile apps or games, we automatically collect device information such as your IP address, device model, operating system (iOS/Android), unique device identifiers (e.g., IDFA, Android Ad ID), and crash logs.
• Usage & Gameplay Data: Information regarding your interactions with our games and apps, including session duration, in-game progress, features used, and preferences.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create and manage your account within our apps and games.
• Deliver requested services, process transactions, and send related information.
• Improve game mechanics, app functionality, and overall user experience through analytical review.
• Respond to customer service requests and support needs.
• Detect, prevent, and address technical issues, fraud, or security breaches.

4. Third-Party Sharing and Analytics

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners. We may also share information with:

• Service Providers: We use third-party companies (such as cloud hosting and server providers) to facilitate our Services.
• Analytics & Gaming Partners: We utilize third-party analytics tools (e.g., Unity Analytics, Google Analytics) to help us understand how users interact with our games and apps. These services may use cookies or tracking technologies to gather data on our behalf.
• Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency in Hong Kong).

5. Data Security & Retention

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our legal agreements.

6. Children's Privacy

Our Services do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for our Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible.

7. Your Data Rights

In accordance with the Hong Kong PDPO, you have the right to:

• Check whether we hold data about you and access such data.
• Require us to correct any data relating to you which is inaccurate.
• Ascertain our policies and practices in relation to personal data.
• Request the deletion of your personal data from our systems.

8. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:

512 CyberX Limited
No. 5, 17/f Strand 50,
Bonham Strand, Sheung Wan,
Hong Kong.
Email: info@512cyberx.com
Phone: +852 6106 9900